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A recent study by Deloitte, a financial consultant and advisory service for major business groups, found that the majority of restaurant loyalty programs were largely underutilized and could be significantly more effective than they currently are in growing and building a loyal customer base.    Incentives and Loyalty Programs Are Easy To Implement and Effective to Use   The survey...

Generating repeat business and encouraging customer loyalty is always a challenge for restaurateurs, but there are ways that you can improve your restaurant’s layout and service to better engage customers and be more inviting to first-time visitors while also being welcoming to repeat guests. During a given customer’s visit, you will have approximately five opportunities to engage them and drive...