FAQ

Frequently Asked Questions

Office Hours

Monday - Friday
9:00am – 5:00pm, Mountain Time

Ordering

How can I place an order?

• You can place an order directly through our website at Fiumara Culinary.
• For assistance with an order, product availability, sizing, or special requests, please contact our team.

Phone:  1-855-348-6272

Email: sales@fiumaraapparel.com

Do you accept bulk orders or business uniform inquiries?

• Yes. Fiumara Culinary works with restaurants, hospitality groups, culinary teams, and other businesses seeking professional uniforms.
• For bulk orders, embroidery, and managed uniform programs, please visit our Business Accounts page.
• Our team can assist with product selection, customization, availability, and quotations.

When will my order ship?

• In-stock items shipping from our warehouse without embroidery typically dispatch within 1–2 business days.
• Most standard, non-embroidered U.S. orders are delivered within approximately 6–7 business days, including order processing and shipping transit time.
• Supplier-stocked products, special orders, and backordered items may require additional processing time. Delivery estimates vary depending on product availability, supplier location, shipping destination, and carrier conditions.

Which shipping carriers does Fiumara Culinary use?

• We primarily ship orders using UPS and USPS. We also use FedEx and, when appropriate, DHL, depending on the shipment's destination and fulfillment requirements.
• Tracking information is provided when available once your order has shipped.

How long do custom embroidery orders take?

• Orders requiring custom embroidery typically need 2–3 weeks of production time after artwork approval, plus shipping transit time.
• Production begins once the required artwork has been approved and the garments are available. For orders that do not require a separate artwork-approval step, production is based on the embroidery details submitted at checkout.
• Large orders, special-order garments, and supplier availability may affect production times.
• The standard 6–7 business-day delivery estimate does not apply to orders requiring custom embroidery.

International Shipments

How long does international shipping take?

• International orders may require up to 10 business days for processing before shipment, depending on product availability and supplier location.
• International shipping transit time is additional and varies by destination, carrier, and customs clearance requirements.

Are customs duties and taxes included?

• Customers are responsible for applicable import duties, taxes, and customs fees charged by the destination country, unless otherwise specified at checkout.

Who can I contact about international shipping?

• For international shipping questions, please contact sales@fiumaraapparel.com.
• Additional details are available in our Shipping Policy.

Where can I find more shipping information?

Please review our Shipping Policy for additional information about domestic shipping, international orders, carriers, and delivery expectations.

Payment Terms

What payment methods does Fiumara Culinary accept?

• We accept the payment methods displayed at checkout, including major credit cards and supported digital payment options.
• Available payment methods may vary by order and checkout configuration.

Does Fiumara Culinary offer Net 30 payment terms?

• Net 30 payment terms may be available to business customers on a case-by-case basis, subject to Fiumara Apparel's review and approval.
• Net 30 terms are not automatically available to all customers. Any approved payment terms will be confirmed in writing before the order is processed under those terms.

For business-account inquiries, please contact sales@fiumaraapparel.com.

Is there a minimum order requirement?

• There is generally no minimum order requirement for regular online purchases unless specified on the product page.
• Bulk orders, customized products, or special-order programs may have separate minimum quantity requirements.

How is sales tax calculated?

• Applicable sales taxes are calculated at checkout based on the order, shipping destination, and relevant tax requirements.
• Fiumara Apparel operates from Arizona and may be required to collect applicable taxes in other jurisdictions.

Sizing & Measurements

How do I choose the correct size?

Sizing may vary by brand and garment style. Please refer to the manufacturer's size chart on the individual product page before placing your order.

If you need assistance selecting a size, contact our Customer Service team at sales@fiumaraapparel.com.

Backorders & Product Availability

What happens if an item is backordered?

Some products may be temporarily unavailable or require additional time to source from our suppliers.

Backordered items are fulfilled when merchandise becomes available, unless otherwise arranged. Our team will communicate known delays or changes to the expected fulfillment timeline.

For more information, please review our Shipping Policy.

Returns & Exchanges

What is Fiumara Culinary's return policy?

• Eligible items may be returned for a refund when a return request is made within 30 days of delivery.
• Returned merchandise must be unworn, unwashed, undamaged, and unaltered.
• Embroidered, customized, trimmed, close-out, and discontinued items are non-returnable.
• All returns require an approved Return Merchandise Authorization (RMA).

Can I exchange an item for a different size, color, or style?

• Select items are eligible for exchange. Exchange requests must be made within 15 days of delivery.
• Fiumara Culinary allows one exchange per eligible item purchased. Additional exchanges must be handled as a return for refund, subject to return eligibility, followed by a new order.

How do I request a return or exchange?

To request a return or exchange, contact our Customer Service team:

Email: returns@fiumaraapparel.com

Phone: 1-855-348-6272

• Please include your order number and the reason for your request. For exchanges, include your preferred replacement size, color, or style.
• Once your request is approved, our team will issue a Return Merchandise Authorization (RMA) number.
• Write the RMA number on the outside of your return package and ship the item within 7 days of RMA issuance.

Who pays for return and exchange shipping?

• Customers are responsible for return shipping costs, which are non-refundable, unless an item is defective, damaged, or shipped incorrectly by Fiumara.
• For approved exchanges, customers pay to ship the original item back to Fiumara. Fiumara covers standard shipping for the replacement item.
• Approved exchange replacements typically ship within 1–2 business days after the original item is received and approved, subject to product availability.

Where can I find the complete return and exchange policy?

For complete eligibility requirements, exclusions, and return instructions, please review our Returns & Exchanges Policy.

Pricing

• All prices subject to change without notice.

Coupons

Only one coupon per order. You are unable to use multiple coupons on one order. 

Product Display

While we have made every effort to display the colors of our products as accurately as possible, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor's display of any color will be accurate.

Limitation of Liability

FIUMARA APPAREL MAKES NO REPRESENTATION OR WARRANTIES EXPRESS OR IMPLIED, TO CUSTOMER CONCERNING ITEMS PURCHASED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES REGARDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE. THE TOTAL VALUE OF ANY LIABILITY OF FIUMARA APPAREL IN ANY CAUSE OF ACTION SHALL BE STRICTLY LIMITED TO THE AGGREGATE DOLLAR AMOUNT PAID BY THE CUSTOMER TO FIUMARA APPAREL FOR THE PURCHASE UNDER THIS INVOICE. IN NO EVENT SHALL FIUMARA APPAREL BE RESPONSIBLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES CONCERNING THE ITEMS PURCHASED.

Jurisdiction & Law

Any legal action concerning a customer order or item shall be brought in the state courts located in Riverside County, California and shall be governed by the laws of the State, without regard to California conflicts of law rules.