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When diners decide to go out to a restaurant for a meal, they expect certain things: quality food, excellent service, and value. When these three criteria are met, guests often return and recommend your establishment to their family and friends. But inevitably, problems and complaints will occur. When that happens, good customer service can make the difference between a satisfied...

A recent study by Deloitte, a financial consultant and advisory service for major business groups, found that the majority of restaurant loyalty programs were largely underutilized and could be significantly more effective than they currently are in growing and building a loyal customer base.    Incentives and Loyalty Programs Are Easy To Implement and Effective to Use   The survey...

Generating repeat business and encouraging customer loyalty is always a challenge for restaurateurs, but there are ways that you can improve your restaurant’s layout and service to better engage customers and be more inviting to first-time visitors while also being welcoming to repeat guests. During a given customer’s visit, you will have approximately five opportunities to engage them and drive...

It’s no surprise to anyone who has worked in management that most of your employees are not doing the best jobs they could on a given day. In fact, only about one in five employees work hard every single day on the job. For many, simply maintaining the status quo of their current position is enough.  In almost all other...