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When diners decide to go out to a restaurant for a meal, they expect certain things: quality food, excellent service, and value. When these three criteria are met, guests often return and recommend your establishment to their family and friends. But inevitably, problems and complaints will occur. When that happens, good customer service can make the difference between a satisfied...

It’s no surprise to anyone who has worked in management that most of your employees are not doing the best jobs they could on a given day. In fact, only about one in five employees work hard every single day on the job. For many, simply maintaining the status quo of their current position is enough.  In almost all other...

It can be difficult to remain optimistic in this industry. Between clamoring needy guests and slimming profit margins, it can be hard to stay cheerful and peppy for every customer, to reach out and try and make that personal connection with them. It is important that you try, however, because what separates a good restaurant from a great one is...

How to Manage and Inspire Your Cooks In this business, meeting and working alongside chefs is the norm. Chefs on whole share a variety of traits and values, but on occasion, it seems like they come up a little short on patience and understanding. Head chefs are often characterized as impatient or hot-tempered.  They flair up at critique and take...

The restaurant industry is a hectic fast paced business atmosphere that requires not only attention to detail, but a sharp focus. As restaurant professionals, we all know this, and recognize the importance that strict organization has in restaurant management. As a result, on any job description for restaurant management, you’re sure to see a desire for “organizational skills” highlighted, but...