Chef Works Tivoli Basic Chef Coat

In-stock items shipping from our warehouse without embroidery normally ship within 1–2 business days. Delivery time is additional and varies by destination and shipping service. Tracking is provided once your order ships.

For supplier-stocked items without embroidery, Chef Works normally ships in approximately 2 business days and Sanita in approximately 3–4 business days, subject to supplier availability. Other suppliers, special orders and consolidated international shipments have different lead times; contact us for an item-specific estimate. These estimates are time before dispatch, not arrival. Delivery time is additional. Tracking is provided once your order ships.

Embroidery: Allow approximately 2–3 weeks for production after artwork approval, where required. For orders without an artwork-approval step, production uses the embroidery details submitted at checkout. Delivery time is additional.

Each product includes a brand-specific size guide to help you find the best fit. Because sizing can vary by manufacturer, we recommend reviewing the size chart before ordering. Our team is also available to assist with sizing questions.

Yes. Our global uniform assortment is curated to withstand the rigors of the hospitality industry. For Apparel and Coats: Our garments feature premium, breathable fabrics and specialized movement enhancements—such as side-seam slits—designed to keep you comfortable in hot, fast-paced kitchen environments. For Footwear and Shoes: Our shoes are engineered with industry-standard support, durable materials, and slip-resistant outsoles where noted on the specific product page.

Embroidery is available on eligible garments. Check this product’s embroidery options or contact us about adding a name or logo. For bulk orders, our team can help coordinate customization.

Yes. Through our parent company, Fiumara Apparel, we help restaurants and hospitality teams coordinate bulk orders and managed uniform programs across both our Culinary and Medical divisions.

To maintain the performance and lifespan of your workwear, please follow the specific manufacturer instructions: Garment and Apparel Care: Follow the specific laundry, water temperature, and drying guidelines found on the inner clothing tag. Footwear and Shoe Care: Reference the specialized cleaning parameters or material care steps listed on the item label.

Returns: Request an eligible return within 30 days of delivery. Items must be unworn, undamaged, unaltered, and unwashed. Embroidered, customized, trimmed, close-out, and discontinued items are non-returnable. Exchanges: Select items qualify for one exchange per item purchased. Request an exchange within 15 days of delivery. Additional exchanges require a return for refund and a new order. How to start a return: Email returns@fiumaraapparel.com (our parent brand) or call 1-855-348-6272 with your order details to request a Return Merchandise Authorization (RMA). For exchanges, include your requested size, color, or style. Write the RMA number on the package and ship it within 7 days of issuance. Shipping costs: Customers pay return shipping unless the item is defective, damaged, or incorrectly shipped by Fiumara. Fiumara covers standard shipping for an approved exchange replacement. After the return is received and approved, the replacement typically ships within 1–2 business days.

You can reorder while the style, color, and size remain available. Contact us with your previous order number for help matching items or finding alternatives.