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  • November 29 2014 – Robert Fiumara

    Delivering Quality and Service in Your Restaurant

    When diners decide to go out to a restaurant for a meal, they expect certain things: quality food, excellent service, and value. When these three criteria are met, guests often return and recommend your establishment to their family and friends. But inevitably, problems and complaints will occur. When that happens, good customer service can make the difference between a satisfied...

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  • September 03 2014 – Robert Fiumara

    Location, Location, Location.

    For chain restaurateurs, there are many considerations to take into account when opening a new franchise location.  For one, the dining marketplace is stagnant in comparison to past decades, and a chain’s growth is tied directly to an operator’s ability to gain a growing share of customer visits, an increasing repeat customer pool, and his ability to build greater chain...

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