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  • November 29 2014 – Robert Fiumara

    Delivering Quality and Service in Your Restaurant

    When diners decide to go out to a restaurant for a meal, they expect certain things: quality food, excellent service, and value. When these three criteria are met, guests often return and recommend your establishment to their family and friends. But inevitably, problems and complaints will occur. When that happens, good customer service can make the difference between a satisfied...

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  • November 07 2014 – Robert Fiumara

    Gearing Up for the Holiday Season

    The holidays are right around the corner!  As they approach, restaurateurs can expect a boost in sales heading into the end of the year.  Here are some tips to make sure you’re leveraging your business for maximum impact this time of year.     Use Online Visibility to Increase Sales     It’s predicted that online sales will increase by...

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  • August 30 2014 – Robert Fiumara

    Snacks and Smaller Portions Will Generate Revenue

    The Millenials are soon going to be the majority of your dining public and they’re not going away. As a group with limited time, money, and growing health concerns, they are ever conscious of both convenience, nutrition (IE Calorie counts), and pricing in food service. In fact, so much so that smaller portions for smaller prices are at the forefront...

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  • August 14 2014 – Robert Fiumara

    Solo Diners a Growing Trend

    Recent research trends are finding that, in recent years, consumers are eating out on their own far more frequently than they once did. Many studies find that approximately half of all eating out or beverage occasions are solo endeavors.  How can your restaurant capitalize on this ever growing trend? First, you have to understand the makeup of your current prospective...

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  • August 08 2014 – Robert Fiumara

    Better Customer Engagement Means Better Business

    It can be difficult to remain optimistic in this industry. Between clamoring needy guests and slimming profit margins, it can be hard to stay cheerful and peppy for every customer, to reach out and try and make that personal connection with them. It is important that you try, however, because what separates a good restaurant from a great one is...

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